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Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
“Delivered” But Never Arrived: A Customer Service Nightmare 🛑
I'm writing this as a warning after my disastrous online shopping experience. After my order was marked 'delivered' but never arrived, I was forced to deal with a support system that felt designed to ignore you. My feeling about this company is simple: This company is absolutely terrible to work with. An order of mine says it was “delivered,”but no package was ever delivered to my house. I have attempted to reach a customer service representative on more than 3 attempts via email and the chat feature, and all I receive are emails saying “this email is not actively monitored”… And there is no option to talk to a human through their phone number. I am out a substantial amount of money, and the company doesn’t even care that my prescription product is lost. After posting this, I was compelled to try one last time to get through to a real person.
Customer: Hello? Is anyone there? My order says it was delivered weeks ago but I never got it. Your chat and email are a complete dead end.
CS Rep: Hello, I'm very sorry to hear about this. I understand your frustration with not being able to reach us. Can I please have your order number to look into this for you?
Customer: It's 582910. I'm out a lot of money and my prescription glasses are just gone. I’ve gotten nothing but automated replies until now.
CS Rep: Thank you, I have your order pulled up. I sincerely apologize for the delivery issue and our poor communication. That is not our standard. I can either process a full refund right now or remake and reship your order immediately.
Customer: A refund. I don’t want to risk this happening again. Just give me my money back.
CS Rep: I completely understand. I have just issued a full refund to your original payment method. You should see it in 3-5 business days. Again, I am truly sorry for this entire experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Nightmare to Dream: How One Company Restored My Faith in Online Shopping ✨
It’s amazing how a simple accessory can completely elevate your confidence and daily comfort. I've received so many compliments since I started wearing these, and I can honestly say I've never had a pair that felt so me. This incredible feeling comes from the unique craftsmanship of these Artisanal Oval Eyeglasses. Each pair is handmade, blending timeless design with a personalized touch that’s hard to find. If you’re ready to experience the perfect fusion of style and comfort for yourself, you have to see what I'm talking about. I was so hesitant to buy glasses online again after a truly disastrous experience with another company. 😤 My last order was marked 'delivered' but never showed up, and their customer service was a black hole of automated, unmonitored emails. It was incredibly frustrating and I lost a substantial amount of money. I swore off online eyewear for good. 😭
But a friend of mine couldn't stop raving about their experience with Mozaer.com. 🤔 After seeing how great their new glasses looked, and hearing about the smooth process, I decided to cautiously give it one more try. I'm so glad I did!
My experience mirrored my friend's positive review: "I ordered my glasses and I was updated with each stage of the process. It was delivered within the 14 days. Honestly these are the beat glasses I’ve ever owned. Definitely ordering again!"
And they were right! The communication from Mozaer.com was a breath of fresh air. I received updates at every step, and the glasses arrived right on time. The quality is fantastic for the price—they feel sturdy and the prescription is perfect. My wife was so impressed she immediately ordered a pair of reading eye glasses for women for herself. The entire process was smooth from start to finish. ✨ What a difference from my last ordeal! Highly recommend Mozaer.com! 😃
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